FAQs

Care Home Services

Q: What types of care do you provide in the care home?

We offer residential care, respite care, and palliative care. These services include daily meals, assistance with personal care, and social activities.

Q: Can residents have private rooms?

Yes, we provide both private and shared room options, depending on availability and preferences.

Q: Are there specific eligibility criteria for admission?

Yes, we assess the medical and personal needs of each prospective resident during an initial consultation to ensure we can provide the best care possible.

Q: Do you offer short-term stays?

Residents receive three daily meals, snacks, housekeeping services, access to engaging activities, and 24/7 support from our trained staff.

Home Care Services

Q: What is included in your home care services?

Home care includes personal care, medication reminders, light housekeeping, meal preparation, companionship, and on-site sample collection for lab tests.

Q: Is home care available 24/7?

Yes, we can provide round-the-clock home care services based on your requirements.

Q: How do you ensure the safety of your clients during home care?

Our caregivers are trained in first aid and emergency protocols and are thoroughly vetted before deployment.

Q: Can I customize the home care plan?

Absolutely, our services are flexible and tailored to meet your specific needs.

Q: Do you offer free consultations for home care?

No, consultations for home care require an assessment fee of ₦35,000 and a non-refundable booking fee of ₦5,000. This ensures a thorough evaluation of your needs to create a personalized care plan.

House Manager Services

Q: What does the House Manager service include?

The service includes bi-weekly home visitations, grocery and prescription pickups, domestic staff oversight, and detailed visit reports.

Q: How do I schedule an assessment for the House Manager service?

You can select a package on our website and pay a non-refundable ₦10,000 fee and a ₦35,000 assessment fee to begin the process.

Q: What kind of reports will I receive?

You will receive bi-weekly reports that include observations, recommendations for medication refills, and any required home maintenance.

Q: Can a House Manager assist with doctor appointments?

While we do not directly schedule appointments, we provide recommendations and reminders as part of our service.

Q: Are there different subscription packages?

Yes, we offer Platinum, Gold, and Silver packages tailored to different levels of support.

On-site Lab and Diagnostic Services

Q: What diagnostic services do you provide?

We offer blood tests, urine analysis, and basic diagnostic services for common conditions.

Q: Do I need to visit a lab for these services?

No, all sample collections are conducted on-site at the client’s location for convenience and comfort.

Q: How are diagnostic results delivered?

The results are sent to you electronically, and any follow-up support or consultations regarding the results are handled solely online or via a scheduled call.

Q: Can the results be shared with my doctor?

Yes, we can securely forward your diagnostic results to your healthcare provider upon request.

Q: Is there an additional cost for online consultations regarding the results?

Online diagnostic support is included in the service, but any extended consultation or follow-up services may incur additional charges, depending on the need.

Equipment Sales

Q: What types of equipment do you sell?

We sell elderly care equipment, including wheelchairs, walking aids, hospital beds, and home safety devices.

Q: Do you offer delivery services?

Yes, we deliver all purchased equipment directly to your doorstep.

Q: Can I rent equipment instead of buying?

Currently, we only offer equipment for sale. However, rental options may be available in the future.

Q: Do you provide warranties on the equipment?

Yes, all equipment comes with a manufacturer’s warranty.

Q: Is there an option for installation assistance?

Yes, we provide installation support for complex equipment like hospital beds or home safety devices.

Caregiver Training

Q: What kind of training do you offer?

We provide training in basic caregiving, specialized elderly care, first aid, and communication skills.

 

Q: Are your training programs certified?

Yes, participants receive certifications upon completion of our training programs.

 

Q: Can individuals without prior experience enroll in your training?

Absolutely, our programs cater to both beginners and those seeking to advance their caregiving skills.

 

Q: Are the training sessions available online?

Yes, we offer a hybrid model with both online and in-person training options.

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